Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We recommend checking our detailed Size Guide available on each product page. If you are between sizes, we generally suggest sizing up for closed-toe styles and sizing down for open sandals.
What is your return and exchange policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Exchanges are free, while returns for a refund may incur a small restocking fee.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shoes sooner.
Do you offer international shipping?
Yes, Julz Shoes ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
What materials are used in Julz Shoes?
We pride ourselves on using premium materials, including ethically sourced leather, high-grade suede, and cushioned memory foam insoles for maximum comfort.
How should I care for my new shoes?
To prolong the life of your footwear, we recommend using a weather-protectant spray before the first wear and cleaning leather styles with a damp cloth and specialized leather conditioner.